Job Overview:

We’re looking for an organized and professional Front Desk Receptionist to join our Southfields Vision Centre team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing daily administrative duties in a warm, patient-centered eye care environment.

Duties:

- Greet patients warmly upon arrival and manage the check-in process.

- Schedule, confirm, and organize appointments for eye exams and follow-ups.

- Process patient registrations and maintain accurate electronic health records.

- Handle patient billing, payments, and vision insurance claim submissions.

- Assist patients with general inquiries, frame pickups, and contact lens order notifications.

- Respond promptly to phone calls, emails, and online booking requests.

- Maintain a clean, organized reception area and optical display space.





- Support optometrists, opticians, and clinic staff with administrative tasks as needed.

Requirements:

- Previous experience in reception, customer service, or office administration preferred.

- Strong verbal and written communication skills with a customer-first mindset.

- Excellent organizational skills and the ability to multitask in a quick-paced environment.

- Proficiency with computers and basic office/clinic management software.

- Ability to work effectively both independently and as part of a team.

- Experience in an optometry clinic, optical store, or medical setting is an asset, but not required.

Pay: $17.70 per hour

Benefits

- On-site parking

Work Location: In person

📌 Receptionist (Caledon)
🏢 Southfields Vision Centre
📍 Caledon