Description The Chance In this role, you will adjudicate pet health claims in compliance with the policy terms and conditions. You will also provide expert guidance to cross-functional teams to facilitate attainment of profitability targets.

What to Expect

- Assess eligibility of claim conditions based on policy wordings
- Assess claims and request medical records for review in association with claims
- Assess requests for Pre-Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approval
- Provide support of decisions and guidance on product and claims adjudication for Insurance Advisors and Territory Managers
- Provide support and guidance to veterinary practices through the Vetline
- Collaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudication




- Provide support to customer and channel partner enquiries regarding claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter Score
- Draft customer correspondence and documents of insurance

What You Bring

- Animal Health Technologist (AHT) designation or equivalent combination of education and experience.
- Holder of an AMF Quebec License is an asset.
- Previous veterinary clinic experience.
- Bilingual (English/French) and English-speaking candidates are encouraged to apply. Please note that bilingualism is an asset for opportunities based in Montreal, while English proficiency is required for positions based in Winnipeg.

Salary Range: $45,000 - $82,100

📌 Representative, Petline Claims (Winnipeg)
🏢 Definity
📍 Winnipeg