Work Location: Auction House Warehouse / Customer Service Front Desk

Job Type: Full-Time

Job Responsibilities

*Coordinate, inspect, and process customer returns.

*Ensure all returns comply with the company's return policy.

*Answer and handle customer calls, reply to return emails, and answer return-related questions.

*Communicate directly with customers and handle disputes and complex situations appropriately.

*Communicate with the warehouse and auction team to ensure smooth processes.

Record and follow up on disputed or special return cases.

Job Requirements

*Must hold a valid work permit (legally able to work full-time)

*Requires at least 1 year of experience in handling returns.

*Fluent in English (speaking, listening, reading, and writing).

*Excellent communication skills, clear logic, and strong logical thinking.

*Ability to solve complex problems.

*Emotionally stable, resilient under pressure, and able to calmly handle complaints.





*Preferred candidates have experience in customer service, returns processing, auction houses, retail, or warehousing.

Working Hours & Salary:

*Salary: $20 / Hourly after probation

*Full-time

*Working hours: 10:00 AM – 7:00 PM

We hope you

*Can adhere to company policies and are not afraid to communicate with clients

*Are responsible and do not shirk responsibility when handling problems

*Can adapt to a fast-paced, real-world work environment

Language: Mandarin and English are required.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits

- Flexible schedule
- In office parking
- Paid time off

Experience:
- Return Coordinator : 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Returns Coordinator (Scarborough)
🏢 CHILL MART
📍 Scarborough