Overview

Create value at TC Transcontinental. At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services.

We are looking for a Senior Manager, In-Store Digital Media/Technology provides strategic and hands-on leadership for TC Transcontinental's in-store digital media initiatives. This role supports the development, deployment, and optimization of digital signage and retail media solutions across client programs. Working closely with internal teams, technology partners, and clients, the incumbent serves as a senior technical advisor, helps streamline processes, supports live programs, and contributes to the future design and growth of the in-store digital media team.

The salary range for this position is $85,000 to $90,000 per year, commensurate with experience, education and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities.

Responsibilities

When your actions lead to success:

- Provide leadership and technical expertise for in-store digital media and retail media initiatives.
- Support digital signage hardware deployment, vendor management, and operational execution across client environments.
- Gain a thorough understanding of existing hardware configurations, deployment practices, and vendor relationships, while identifying opportunities to improve technical processes and operational efficiency.
- Review and improve content creation, publishing, and content management system (CMS) workflows.
- Develop a solid understanding of current content workflows and CMS environments, identify campaign delivery bottlenecks, and implement solutions to improve effectiveness and efficiency.
- Serve as a senior technical advisor and client-facing resource for active in-store digital media programs.
- Act as a technically fluent point of contact for clients and internal stakeholders,



providing support for live programs and helping strengthen client relationships.
- Troubleshoot operational and technical challenges to ensure successful campaign delivery and performance.
- Collaborate with business development, account management, operations, and external partners to support client objectives.
- Identify process improvements, efficiencies, and best practices to enhance scalability and service delivery.
- Evaluate current operating models, team structures, and workflows, providing recommendations that support the future growth and development of the in-store digital media function.
- Contribute to organizational design, workforce planning, and future staffing strategies for the broader in-store digital media team.
- Support the development of a high-performing team and provide leadership as the function continues to evolve.
- Lead special projects and initiatives related to digital media technology, deployment, client experience, and operational excellence.
- Provide ongoing feedback and insights to leadership regarding team design, resource allocation, process optimization, and long-term capability building.
- Work as part of a team, follow and adhere to Transcontinental’s code of ethics and participate in the Continuous Improvement efforts.
- Fully understand and adhere to all relevant Environmental, Health and Safety, Human Resources, Quality, Security and Company policies and procedures.
- Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act and all other applicable legislated, environmental, health & safety regulations.
- Additional duties as assigned.

Qualifications

When your expertise drives us:

Preferred Qualifications

- Bachelor's degree in Business, Marketing, Information Technology, Communications, or a related field, or equivalent experience.
- 8+ years of experience in digital signage, retail media, digital out-of-home (DOOH), media technology, or related industries.
- Strong understanding of digital media hardware, deployment processes, CMS platforms, and content workflows.
- Experience managing client relationships and delivering technology-driven solutions.
- Demonstrated experience leading projects,



improving processes, and supporting cross-functional teams.
- Strong problem-solving, communication, and stakeholder management skills.
- Experience hiring, coaching, or leading teams is considered a strong asset.
- Bilingual in English and French (spoken and written).
- Ability to work independently in a remote environment and manage multiple priorities.

Preferred Qualifications

- Strategic thinking with a hands-on approach to execution.
- Strong customer-service orientation and consultative mindset.
- Ability to navigate ambiguity and lead through change.
- Excellent organizational, project management, and relationship-building skills.
- Results-driven with a focus on continuous improvement and operational excellence.

When benefits really help you live better: We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

- Competitive compensation with performance-based incentives and retirement savings plans with company match
- Customizable group benefits including health, dental, life, disability, and travel insurance
- Paid time off
- Employee perks such as discounts on insurance, wireless plans, travel, and more
- Career development opportunities
- A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact [email protected].

Send us your application. Create something with TC Transcontinental.

📌 Senior Manager, ISM Media/Technology (Aurora)
🏢 TC Transcontinental
📍 Aurora