Location: Lethbridge, Alberta

Foothills Group is hiring an organized, customer-focused Service Advisor to join our growing team in Lethbridge.

The Service Advisor is an significant link between our customers and shop team. You’ll help identify service needs, coordinate work, provide clear updates, and ensure every customer receives professional and dependable service.

We’re looking for someone who communicates well, stays organized in a busy environment, and takes pride in creating a positive customer experience.

What You’ll Do:

- Welcome customers and discuss their service and repair needs
- Create accurate work orders and document customer concerns
- Prepare estimates and explain recommended work clearly
- Schedule service appointments and help coordinate shop workflow
- Communicate with technicians, the foreman, and the parts department
- Keep customers informed about repair progress, costs, and completion times
- Review completed work and invoices before vehicle pickup
- Obtain customer authorization for additional repairs when required
- Maintain accurate records and professional repair-order notes
- Follow up with customers and help resolve questions or concerns
- Build long-term customer relationships through honest, dependable service
- Support an organized, efficient, and team-oriented service department

What We’re Looking For:

- Solid customer service and communication skills
- Excellent organization and attention to detail




- The ability to manage multiple priorities in a fast-paced environment
- Confidence discussing estimates, repairs, and service recommendations
- A professional, positive, and team-oriented approach
- Strong computer and administrative skills
- Previous service advising, customer service, sales, or industry experience is an asset
- The ability to communicate effectively with customers and technicians
- A commitment to completing work accurately and following through on promises

What We Offer:

- Starting salary of $50,000–$60,000, based on experience and overall qualifications
- Benefits package
- In-house training
- Opportunities for growth and advancement
- Lunch provided twice per week
- Quarterly staff events and annual company-wide events
- Quality company-branded clothing and gear
- A growing, team-oriented workplace

About Foothills Group: Foothills Group is a rapidly growing organization built around teamwork, accountability, and excellent customer service. Our team works toward five shared goals:

1. We have a goal-setting culture.
2. We enjoy coming to work.
3. Our customers want to come back.
4. We do the job right the first time.
5. We create win-win solutions.

We’re looking for a dependable Service Advisor who wants to provide excellent customer service and grow with our team. Apply with a current resume outlining your customer service, sales, or service advising experience.

#LP

📌 Service Advisor (Lethbridge)
🏢 Foothills Group
📍 Lethbridge