: Service Advisor

Reports To: Service Manager

Department: Service

Employment Type: Full-Time

Position Overview The Service Advisor is the primary point of contact between customers and the service department. This role ensures a smooth, positive, and professional customer experience from the moment a service appointment is booked to the final pick-up of the RV.

The Service

Advisor works closely with the Service Manager, RV Technicians, Warranty, and Parts Departments to coordinate repairs, communicate timelines, prepare estimates, and ensure all work orders are completed accurately and efficiently.

Key Responsibilities

Customer Service & Communication

- Greet customers in person, by phone, and through email with a professional and friendly approach.
- Listen to customer concerns, accurately document service requests, and create work orders.
- Clearly explain required repairs, recommended maintenance, timelines, and associated costs.
- Provide regular updates to customers regarding the status of their unit, delays, and additional findings.
- Manage service pick-ups, reviewing completed work with the customer and answering any questions.

Service Coordination

- Work directly under the Service Manager to help schedule technicians and manage workflow.
- Liaise with RV Technicians to ensure detailed and accurate job stories on each work order.
- Communicate with the Parts Department to ensure required parts are ordered and available.
- Support the Warranty Administrator by ensuring accurate documentation of potential warranty claims.
- Assist in coordinating mobile service, vendor appointments, or specialty repairs as needed.

Work Order & Administrative Duties

- Review, edit, and finalize work orders for accuracy before billing.




- Ensure all customer concerns are documented and addressed prior to closing the work order.
- Maintain organized, up-to-date customer files and service history.
- Support invoicing and payment collection as required.

Team Collaboration & Professionalism

- Work closely with the Service Manager to maintain smooth departmental operations.
- Communicate proactively with team members to resolve issues and minimize downtime.
- Participate in training, team meetings, and continuous improvement initiatives.
- Uphold dealership standards for customer care, ethics, and brand representation.

Skills & Qualifications

Required

- Previous experience in a Service Advisor or customer-facing administrative role an asset
- Strong communication and interpersonal skills.
- Excellent organizational skills with high attention to detail.
- Ability to multitask in a fast-paced environment.
- Proficiency with computer systems
- Strong problem-solving skills and customer-first mindset.

Preferred

- Knowledge of RV systems, components, and common service/repair processes.
- Basic understanding of warranty procedures.
- Experience working in a dealership environment an asset

Core Competencies

- Customer Service Excellence
- Professional Communication
- Time Management
- Team Collaboration
- Accuracy & Accountability
- Positive Attitude & Adaptability

Working Conditions

- Full time position working directly in the service department.
- Saturday shifts as required during peak season
- Fast-paced environment with frequent customer interaction.

Why Join Our Team?

- Work in a positive, family-oriented dealership culture.
- Opportunities for growth, training, and advancement.

Job Type: Full-time Pay: $25.00-$29.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- In office parking
- Vision care

Work Location: In person

📌 Service Advisor (Hillsburgh)
🏢 Keith's Trailer Sales
📍 Hillsburgh