Job Summary

Join our dynamic team as a Service Appointment Coordinator, where you will be the vital link between customers and our service department. Your energetic and organized approach will ensure smooth scheduling, excellent customer communication, and efficient management of service appointments. This role offers an exciting opportunity to utilize your automotive knowledge, sales skills, and customer service expertise to deliver an outstanding experience for every customer who walks through our doors.

You will play a key role in coordinating repairs, upselling additional services, and maintaining a seamless flow of appointments that keep our service department running at peak performance.

Duties

- Schedule and confirm service appointments with customers, ensuring clarity on vehicle needs and timelines
- Communicate effectively with customers via phone, email, or in person to provide updates and answer questions
- Collaborate closely with technicians and service advisors to prioritize work orders and manage workflow efficiently
- Upsell additional maintenance or repair services based on mechanical knowledge and customer needs
- Handle cash transactions accurately during the check-in or check-out process for service-related payments
- Maintain detailed records of appointments, customer interactions, and service history in the dealership’s system




- Assist with inventory management of parts and supplies related to scheduled services
- Promote dealership specials or promotions to enhance customer satisfaction and sales opportunities

Skills

- Proven experience working in a dealership environment or automotive service setting
- Robust organizational skills and mechanical knowledge with the ability to understand vehicle repairs and maintenance procedures
- Excellent telephone and customer service skills with a friendly, professional demeanor
- Ability to handle a high volume of inbound and outbound calls
- Experience with sales processes, including explaining options and benefits to customers
- Competency in cash handling and transaction processing with attention to detail
- Effective communication skills to coordinate between customers, technicians, and sales teams

Join us as a Service Appointment Coordinator if you’re passionate about automotive care, thrive in a fast-paced environment, and love helping customers get back on the road safely! We value energetic individuals eager to make a positive impact every day. Pay: $17.90-$21.50 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Service Appointment Coordinator (Windsor)
🏢 GUS REVENBERG CHEVROLET BUICK GMC
📍 Windsor