Required Skills & Experience

8+ years of overall IT industry experience.

Proven experience in Service Delivery Management within enterprise environments.

Experience managing onsite and offshore delivery models and distributed teams.

Solid customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)

Azure Operations and Governance

Incident, Problem, Change, and Service Request Management

Service Level Management (SLM)

Operational Reporting and Performance Monitoring

Cloud Infrastructure Operations

Risk and Compliance Management

Key Responsibilities

Serve as the primary point of contact for clients on all service delivery and operational matters.





Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.

Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.

Monitor service performance and implement corrective actions to maintain service quality and operational excellence.

Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

📌 Service Delivery Manager (Montreal)
🏢 Zodiac Solutions
📍 Montreal