Overview

Commercial Truck Equipment is looking to add an experienced full-time permanent Service Manager to our Ayr ON branch. Overseeing a growing team of talented mechanics and support staff, reporting to the Branch Manager, and working closely with the Parts and Engineering teams, the Service Manager is responsible for the efficiency, safety, and productivity of the service department and shop personnel, leading and supporting the team with confidence and a high degree of professionalism.

The Service

Manager must demonstrate a strong commitment to customer service and applicants with five or more years of progressive experience in service and a demonstrated history of management and leadership are encouraged to apply.

The successful candidate will be responsible for leadership and management of service and production team members, scheduling and assigning staff for repairs and upfits, monitoring and improving vehicle quality, providing guidance for assembly challenges, working with the parts and capital equipment teams to ensure parts and chassis come together for build slots, and assisting with the daily management operations of the branch. This is an in-person office-based role which requires significant attention to detail, excellent organization, and a drive to anticipate challenges, head-off problems, and communicate effectively throughout.

An experienced foreman with management aspirations or a current Production or Service Manager would be an ideal fit for this role. Employees that have been successful for us have come from broad and varied backgrounds including marine, light automotive, manufacturing, heavy industry, and heavy equipment, but they all share a few common traits: They’re curious, accountable, responsible, and independent logical thinkers with strong problem-solving and troubleshooting ability. They’re technically savvy, and they can communicate politely and professionally with clients, engineering, parts, and procurement.

We encourage all candidates with interest and direct or adjacent knowledge and experience to apply.

About Commercial The Commercial Group of Companies, comprising Commercial Truck Equipment, Commercial Utility Equipment, and Commercial Emergency Equipment, are Canada’s largest, most stable, and most diversified group serving the work truck, utility, and the emergency equipment industries. In business since 1947, Commercial provides unmatched job security and comprehensive employee benefits. Commercial operates across Canada with 350+ dedicated employees working from eight locations and six main branches.

More than 30% of our team are long-tenured employees with over 15 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy.



As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.

Commercial Group companies build, supply, and service a variety of work trucks and equipment including gravel boxes, cranes, tow and recovery vehicles, power lift gates, utility vehicles, refuse vehicles, road-to-rail vehicles, winches, firefighting and rescue apparatus, snowplows and sander units.

Benefits

Commercial proudly offers a highly competitive benefits program for our employees and their families. Our industry-leading program is wide ranging, secure, and reviewed on an annual basis to ensure the best care possible for our team.

Extended Health Care Program

- Prescription drug coverage with direct-pay drug card
- Vision care including prescription glasses, contacts, and exams for adults and dependent children
- Extensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, clinical counsellors, psychologists, and more
- Comprehensive emergency medical travel insurance

Dental Care Program
- Extensive dental coverage including basic, major, and restorative coverages
- Children’s orthodontics included

Group Life Insurance & Full Disability Offerings
- Life insurance and accidental death & dismemberment
- Comprehensive short-term disability program
- Comprehensive long-term disability program

Group Retirement Program
- Company-matched retirement program Open RRSP structure with maximum flexibility
- Investment and financial planning tools included

Additional Benefits
- Annual profit-sharing compensation and seasonal bonus program
- Generous vacation entitlements that exceed employment standards in all provinces
- Safe workplace with full committee and monthly meetings
- Health, Wellness and financial tools provided by our benefits provider Sunlife Canada
- Employee purchase discount program from key vendors
- Boot and Tool allowances for relevant staff members
- Company events including BBQs, holiday parties, company newsletter and more
- Unmatched stability and security from the largest and most diversified company in the industry
- Exceptional career growth opportunities with a “hire-from-within” strategy

Responsibilities and Duties

- Manage day-to-day service operations, vehicle upfitting and assembly operations, working with technicians to ensure work is completed correctly and safely.




- Demonstrate clear and effective teambuilding and leadership
- Lead, demonstrate, and champion a healthy and safe work environment and culture for all production department employees.
- Recruit, hire, engage, and retain employees
- Motivate, counsel, and monitor performance of personnel. Grow their skillsets as needed
- Develop cooperation with Outside Sales Personnel and their job scheduling so as to profitably meet customer needs.
- Collaborate with Sales, Parts, Capital Equipment, and Engineering department leaders.
- Oversee inventory and purchasing of consumables and production shop supplies.
- Grow and improve relationships with suppliers, vendors, associations, and customers.
- Report on staffing levels, profitability, utilization, quality, and other metrics accurately and consistently to branch management.

Qualifications and Experience The successful applicant will have a mix of the following qualifications and experience. Commercial is looking for someone who has the experience to make a smooth transition into this position and hit the ground running.

- Proven leadership skills, with experience managing and leading teams
- Minimum 5 years in the vocational vehicle, work-truck, or heavy equipment industry
- Background in Truck mounted Equipment. Journeyman ticket considered an asset
- Valid driver's license is mandatory, DZ or above licensure above is considered an asset.
- Crane and Forklift/Lift Truck Knowledge, operation, and ability is an asset but not required.
- Strong computer skills including Office 365 and particularly Excel are required

Application and Timeline Applications are reviewed as received and those interested are encouraged to apply as soon as possible. Early applicants will be at a distinct advantage as we look to fill this role immediately.

We thank international candidates for their interest, but only candidates legally permitted to work in Canada will be considered. Preference will be given to candidates currently residing near the branch area.

Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with Provincial Human Rights Codes, the Canadian Human Rights Act, and the Employment Equity Act.

#cte

Job Types: Full-time, Permanent

Pay: $85,000.00-$105,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Ayr, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Service Manager (Ayr)
🏢 Commercial Truck Equipment
📍 Ayr