Service Reception Coordinator

Whitby Toyota is seeking a reliable, professional, and customer-focused Service Reception Coordinator to join our team. This role is the first point of contact for customers and plays a critical role in ensuring smooth communication between customers, service advisors, and technicians. The ideal candidate is organized, friendly, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities

- Greet customers in person and over the phone in a professional and courteous manner
- Schedule service appointments and manage the daily service calendar
- Check customers in and out for vehicle service and repairs
- Coordinate vehicle pick-up procedures
- Communicate effectively with service advisors and technicians regarding vehicle status
- Handle basic administrative duties such as filing, data entry, and payment processing
- Maintain a clean, organized, and welcoming front desk area
- Ensure company policies and procedures are followed at all times




- Utilize dealer management softwares and other technology platforms ie. Google suite

Qualifications & Skills

- Previous customer service or reception experience preferred (automotive experience is an asset)
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to multitask and remain calm under pressure
- Computer skills (scheduling systems, email, point-of-sale systems)
- Professional appearance and positive attitude

What We Offer

- Competitive hourly wage (based on experience)
- Supportive team setting
- Training and growth opportunities
- Stable, long-term employment
- Employee discount on service and parts
- Benefits package after probation period

Apply Today! If you’re ready to join our growing team, please submit your resume.

Should you have any issues uploading your application, email a PDF version to: [email protected]

📌 Service Reception Coordinator (Whitby)
🏢 Whitby Toyota
📍 Whitby