Job Title: (Software Engineer Controls)

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro

Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Fords continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.

In this position... Join our team as a Ford Pro Technical Specialist, where you will be the Voice of the Customer within FPI, consistently embodying a customer-centric approach. You will monitor and prioritize actions to address customer quality concerns from various sources, including Fleet Customer Critical issues, and Business Account Feedback.

In this role, you will lead efforts to resolve quality issues related to critical metrics and leverage Connected Vehicle Data to address early issues and enhance traditional quality metrics. You'll drive investigations and actions to deliver metrics that correlate with an exceptional customer experience and support the development of a comprehensive Quality Framework for Connectivity Features. Your ability to benchmark internally and externally, establish action plans, and proactively identify solutions will be crucial in enhancing quality indicators across Connected Vehicle Features.

You'll also propose methods to minimize unnecessary toil and manual work related to quality issue management, ensuring a seamless experience for our customers.

Competency Group: Engineering and FEA





Security Check Reqd: Y

Estimated Regular Hours: 0

Estimated Overtime Hours: 0

Standard Shift: Morning

Travel Required? N

Travel %: 0

Division

Skills Required

Data Analysis, Connectivity, Embedded Software, Telematics, Customer Support, Cross-functional, Support Problem Tracking, Analytical skills, Business Skills, Critical Thinking, Customer Service, Data Integrity, Data/Analytics, Fleet Management

Skills Preferred

Big Query, Benchmarking, Quality Engineer

Experience Required

Bachelor's degree required 2+ years of experience in resolving customer quality issues 2+ years of experience in data analytics, reporting, and managing dashboards 2+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations 1+ years of experience working with cross-functional teams and engaging with stakeholders

Experience Preferred

Bachelor's degree in Engineering, Computer Science, Information Technology, Data Science or other scientific field of study 2+ years of experience in handling Connected Vehicle related Quality concerns 1+ years of experience with JIRA Telematics, Fleet industry experience preferred Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Green belt and/or Black belt is a plus Solid understanding of vehicle electrical architectures and components High level of interpersonal skills to effectively connect with a diverse group of people and cross functional teams Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company Maintain resilience as new tools/processes are established upon teams already working with other demands

Education Required

Bachelor's Degree

Original Duration: 365 Days

Additional Information

Become the Voice of the Customer within FPI Customer Enablement while maintaining a Customer-Centric Mentality and behavior at all times Monitor, prioritize and drive actions to address customer Quality concerns from various sources, such as: Fleet Customer Critical issues, Business Account Feedback, etc.



Take a central role in resolving quality issues within respective critical metric Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience Support creation of an up-to-date Quality Framework encompassing all Connectivity Features Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features. Proactively identify and capture peer support to quickly solve any issues affecting customers Propose methods to reduce unnecessary toil and manual work related to quality issue management 4 days on site.

Location: (Canada)

Disclaimer:

Kyyba is an Equal Prospect Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at (phone hidden)

Rewards:

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

- An INC 5000 company for 10 years

- Corp!

Michigan Economic Bright

Spots

- Crain’s Detroit Business Top Staffing Service Companies in Detroit

- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

- Best of MichBusiness winner in HR Wizards & Partnerships

- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

- 101 Best & Brightest Companies to Work for in Michigan

📌 Software Engineer Controls (Canada)
🏢 KYYBA
📍 Canada