Join Dawn InfoTek as a Solutions Engineer focusing on CCaaS initiatives with a major bank. This hybrid role emphasizes innovative customer interaction strategies through advanced technology.
As a key member of our IT consulting team, you will architect and implement Contact Centre solutions that prioritize customer and agent satisfaction. Utilize your knowledge of platforms like Genesys Cloud to provide effective, scalable solutions. This role includes a contract duration of six months with possible extensions.
Key Responsibilities:
• Develop designs for CCaaS solutions in line with technical requirements • Collaborate with business lines to gather and analyze requirements • Select appropriate CCaaS technologies to enhance service delivery • Draft technical documents and solution blueprints • Oversee implementation quality and adherence to standards
Requirements: • Bachelor's in Computer Science or a related discipline • Experience as a Solution Engineer in CCaaS • Familiarity with cloud computing and CCaaS platforms • Strong analytical and problem-solving skills • Excellent collaborative abilities and stakeholder communication
Become a part of our mission to transform customer interactions through creative solutions in CCaaS.