Drive customer loyalty and value with Bell as a Specialist in Customer Retention. This hybrid role focuses on minimizing churn while enhancing services for Wireline Residential customers.

Join Bell’s innovative Wireline Loyalty & Retention Team to maximize customer engagement and lifetime value. You will be instrumental in designing and executing strategies for reducing churn, introducing new products, and managing the decommissioning of legacy services. This role emphasizes seamless transitions and upgrades for customers across multiple service offerings, including Internet, TV, and Home Phone.

Key Responsibilities:



• Execute engagement campaigns to build brand loyalty • Partner with teams to launch new products and services • Manage strategies for retiring old product features • Facilitate customer migration to upgraded services • Ensure smooth transitions for various customer segments

Requirements: • Bachelor's degree in Business, Marketing, or similar • 3+ years in loyalty marketing or related fields • Experience in customer migration and product sun-setting • Robust analytical skills with data interpretation • Excellent communication and presentation abilities

Enhance customer experiences with strategic retention initiatives at Bell, contributing to an inclusive and innovative workplace.

📌 Specialist in Customer Retention Strategies (Toronto)
🏢 Bell
📍 Toronto