The Role

As a

Strata Insurance Account Manager , you’ll be atrusted partner to property managers and strata councils, helping them navigatethe unique complexities of strata insurance with confidence. You’ll manageclient relationships, lead renewal and policy processes, coordinate withinsurers and underwriters, and ensure clients receive proactive, consistent,5-star service.

Your ability to understand risk, explain coverage clearly,and stay ahead of deadlines will help protect what matters most to our clientswhile supporting the continued success of our Strata team.

Who You Are

Client-focusedand relationship-driven

— you build trust and enjoy becoming a valuedpartner to your clients

Confidentand professional

— you communicate clearly and are comfortable guidingclients through complex insurance decisions

Organizedand detail-oriented

— you take pride in accuracy, documentation, andfollowing through on commitments

Proactiveand dependable

— you anticipate needs, stay ahead of renewals, andkeep work moving

Solutions-oriented — you look for practical ways to protect clients and overcome challenges

Calmunder pressure

— you remain steady and focused when managing complexor time-sensitive issues

Collaborativeand team-oriented

— you work closely with Account Executives,colleagues, and underwriters to achieve shared success

Adaptableand curious

— you stay current with market changes, strata trends, andevolving client needs

What You’ll Be Responsible For

Build Strong Client Relationships

Buildstrong, professional relationships with property managers and stratacouncils through responsive, proactive service

Respondto client inquiries and provide clear guidance on coverages, limits,deductibles, exclusions, and key exposures

Helpclients understand their insurance options and make confident, informeddecisions

Reachout proactively before renewal to understand changes, discuss increases,and identify potential coverage needs

Ensureclient coverage remains accurate and help identify and prevent potentialgaps

Developa strong understanding of each client’s business, property, and uniquestrata exposures

Manage Policies & Renewals

Managenew business, renewals, endorsements,



cancellations, and policy changes inaccordance with Schill procedures

Preparesubmissions, proposals, binders, invoices, certificates, endorsements, andclient correspondence

Reviewpolicy wordings and quotations to confirm accuracy and alignment withclient needs

Comparequotations and identify restrictions, exclusions, coverage limitations,and other important considerations

Reviewexpiry lists well in advance and gather the information required forrenewal and remarketing

Maintaincomplete and accurate documentation in Epic for all client, insurer, andunderwriting interactions

Trackoutstanding activities and follow up proactively to ensure deadlines andservice standards are met

Work with Underwriters & Insurance Markets

Frontline-underwritenew and renewal business in accordance with insurer guidelines and Schillstandards

Preparecomplete and accurate submissions and ensure underwriting information isprovided in a timely manner

Obtainadditional information requested by underwriters and assist clients withcompleting applications

Buildstrong working relationships with underwriters and insurance markets

Staycurrent on market appetite, strata trends, coverage changes, and industrydevelopments

Coordinateremarketing activities and work with markets to secure appropriatecoverage for clients

Support the Team & Grow the Business

Partnerclosely with Account Executives to effectively service and grow the Stratabook of business

Identifyrelevant coverage needs and rounding opportunities and coordinate with theAccount Executive as appropriate

Supportcolleagues during high-volume periods or absences

Contributeto a positive, accountable, and cooperative team environment

Maintainhigh standards for documentation, workflow, client service, andfollow-through

What You Bring

Must-Haves





Level1 General Insurance License

3-5 year experience working in Property Insurance

Excellentcommunication and interpersonal skills

Strongorganizational and time management abilities

Highattention to detail and accuracy

Abilityto manage multiple priorities and meet deadlines

Strongjudgement and problem-solving skills

Abilityto communicate insurance concepts and coverage information clearly toclients

Abilityto handle confidential client information with discretion

Nice-to-Haves

Level2 General Insurance License

Experienceworking with strata insurance products and markets

Experienceworking with property managers and/or strata councils

Workingknowledge of strata risk exposures, coverage requirements, and policywordings

Experiencewith frontline underwriting and insurer submission guidelines

Proficiencywith Epic and insurer portals

CommercialLines insurance experience

Experiencemanaging a book of business or client portfolio

About Us

At Schill Insurance, we’ve grown from a small, one-personoffice into a trusted brokerage with multiple locations across BritishColumbia. While we’re part of a larger national network, we’ve stayed true toour roots as a family-operated business that values people first.

Our culture is built on curiosity, collaboration, andcontinuous growth. We invest in our team through coaching, training, anddevelopment opportunities—because when our people succeed, so do our clients.

Why Join Schill Insurance?

Competitivesalary and comprehensive benefits package

Extendedhealth, dental, vision care, and RRSP matching

Paideducation, licensing, and professional development

Supportive,team-oriented work environment

Opportunitiesfor career growth and advancement

Work-lifebalance with consistent scheduling and no Sunday shifts

Threeweeks (15 days) of vacation to start

Threepaid “You” days per year (volunteer day, personal day, and your birthdayoff with pay)

$600annual wellness spending account

As part of our hiring process, successful candidates mustconsent to a background/credit check and employment verification screeningbefore starting employment.

📌 Strata Insurance Account Manager (Winnipeg)
🏢 Schill Insurance Brokers
📍 Winnipeg