Elevate healthcare as a Strategic Customer Success Manager at Heidi, managing key mid-market accounts. Drive success through collaboration and data-focused strategies.

We're searching for a Customer Success Manager with 3-5 years of B2B SaaS experience to support our growing healthcare portfolio. This role emphasizes building strong relationships with clinical and operational leaders while designing data-driven success plans. You’ll monitor account health and ensure high adoption rates and successful renewals through effective communication and planning.

Key Responsibilities:



• Develop account-specific success strategies with transparent metrics • Maintain multi-stakeholder relationships for optimal outcomes • Oversee pilot projects with well-defined goals • Utilize data insights to shape customer strategies • Ensure smooth adoption of changes and renewals

Requirements: • 3-5 years in customer success within a SaaS environment • Experience with mid-market healthcare accounts • Track record of meeting renewal and expansion goals • Strong communication and presentation skills • Proficiency in data analysis tools and customer relationship management

Make an impact in healthcare by driving successful outcomes with Heidi.

📌 Strategic Customer Success Manager Role (Vancouver)
🏢 Heidi
📍 Vancouver