Description

Reporting to the Senior Admissions Officer, the Student Services Admissions Assistant (SSAA) processes, evalulates and conveys registration information and completion of approximately 17,000 registrations annually. A large percentage of these applicants are international students, whose first language is not English and require more time and effort.

The incumbent responds to a broad range of queries from agents, students, parents and staff, including in-person, telephone, and email communications.

Requirements

Experience:

3 years experience working in an administrative or clerical position in a high-volume, complex organization.

Related work experience should include:

- Familiarity with complex information systems such as financial, customer accounts or student records systems (e.g. Banner, FAST, OASIS)
- Administrative office duties include providing first-point-of contact support and customer service.
- Interpreting and/or applying policy and procedures.
- Providing exemplary customer service.

Preference will be given to applicants with experience with:
- Knowledge and understanding of the University and the Division of Continuing
- Experience gained in a post-secondary environment

An equivalent combination of education, training, and experience.

Skills:

- Advanced Microsoft office skills including Outlook, Word,



PowerPoint and particularly Excel
- Demonstrated intermediate level of technical proficiency in working with computer systems, programs and data files such as SharePoint and Adobe Pro
- Excellent analytical, problem solving, quality control and attention to detail skills
- Ability to function in a highly demanding, multi-tasking environment
- Highly organized and able to manage high volumes of time-sensitive information accurately
- Excellent communication and interpersonal skills; ability to explain complex admission requirements
- Ability to maintain confidentiality, highly sensitive and private information
- Team-oriented and student-centered, with a genuine interest in student experience
- Commitment to UVic and the Division’s strategic goals regarding student recruitment and retention
- Ability to defuse tense or unpleasant situations by skillful communication and interaction
- A proven ability to handle a high volume of email and phone correspondence daily.
- Ability to prioritize and plan workload often under pressure of deadlines and interruptions in a busy setting
- Demonstrated ability to be socially and culturally responsive

Specialized Knowledge/Education:

Secondary school graduation or equivalent and some related post-secondary education.

📌 Student Services Admissions Assistant (Canada)
🏢 University of Victoria
📍 Canada