Don’t miss this opportunity! Submit your application by August 28, 2026 to be considered for this exciting opportunity.

JOB TITLE : Supervisor, GroupsPOSITION STATUS : Temporary 6 monthsDEPARTMENT : GroupsLOCATION : Montreal

Leading the Groups department and ensure productivity and customer service standards are met.WHAT YOU'LL BE DOING• Responsible for the supervision of staff including training, coaching, performance evaluations, discipline, and hiring.

- Ensure effective and consistent communication throughout the team, encourage feedback.
- Provide guidance and assistance to the team.
- Demonstrate influential, people-oriented leadership & support.
- Build and maintain effective internal and external stakeholder relationships.
- Handle any client situation to accurately resolve issues in a timely fashion• Ensure a high level of customer service and professionalism is provided and always maintained through on-going monitoring and coaching.
- Contribute to continuous improvement initiatives.
- Instill best practices, processes and systems to drive continuous improvement.




- Assist the training department in ensuring that the staff has the proper tools to perform their duties and identify and recommend areas where training may be required.
- Oversee the activities of the departments in relation to priorities and problem resolutions.
- Approach problem-solving with a solutions oriented, can do mind set.
- May perform other tasks as assigned by immediate supervisor. WHAT YOU BRING TO THE TEAM• University or College diploma in Tourism, Communications and/or personnel Management• Minimum of three (3) years of experience in the industry• Excellent communication and organizational skills• Demonstrates good judgment, initiative and flexibility• Ability to work under pressure, Robust team player• Knowledge of Group processes is mandatory• Ability to resolve problems quickly and efficiently• Computer literacy in (Word, Excel)• Must be available to work flexible hours including evenings and weekends• Knowledge of activities performed by other departments, their policies and Procedures, is an asset• Knowledge of Air Canada Vacation reservation system is an asset
- Fluent in English and French

📌 Supervisor, Groups (6 month contract) (Montreal)
🏢 Air Canada Vacations
📍 Montreal