Join a Global Leader in Workforce Solutions – Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent.

Right

Time.

Right

Place.

Right

Price.

Job Title: Technical Support Specialist

Location: Concord ON, L4K 4L2

Duration: 12 months (with possible extension)

Pay rate: $25/ hr. on T4 (without benefits)

Specifications/Requirements

- Target outcomes include:

- Optimization of cellular bills and the successful addition of new suppliers

- Ownership of phone queue o Evaluation and enhancement of accounts payable process

- Maintenance of internal user database documents that assist internal engineers

- Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements

- Client customer requests shall be responded to within 24 hours of submission.

- Client customer requests shall be managed within our department CRM (Salesforce).

- In queue phone calls shall be answered within 60 seconds of presentation.

Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders:

- Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client

- Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided.

- Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk.

- Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service.





- Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date.

- Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.

Principal Responsibilities:

- Accurately enter data and product content into product management database for existing and new SKUs.

- Validate all obtained data to ensure accuracy before publishing on the website

- Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs, organize spreadsheets when necessary

- Assign related and associated products to equipment SKUs to publish online

- Create and organize product data for bundled product templates and import files

- Review and edit supersede list daily for adds, deletes and changes Significant attention to detail Multi-tasking capabilities.

Years of experience: 2 years

Education: Bachelor's degree (Business)

Why Work With Us?

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, qualified growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and chance for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

- America's Most Honored Businesses (Top 10%)
- Fastest-Growing Staffing Firm by Staffing Industry Analysts
- INC 5000 List for Eight Consecutive Years
- Top 100 by Dallas Business Journal
- Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

Click Apply Now and let's make it happen.

📌 Technical Support Specialist (Concord)
🏢 Net2Source
📍 Concord