# Technical Support Specialist

### Job Summary

We are looking for a Technical Support Specialist to provide technical assistance to customers and partners, troubleshoot product-related issues, and ensure customer concerns are followed through to resolution. The ideal candidate will have strong technical knowledge, excellent communication skills, a customer-focused approach, and a genuine interest in technology.

### Key Responsibilities

Provide technical support for products and technologies to customers and partners.

Resolve customer questions and issues related to product functionality, bugs, and enhancements.

Keep customers informed about issue status, progress, and resolution timelines.

Take ownership of customer issues through resolution and escalate complex problems when required.

Maintain detailed documentation of customer and partner interactions, including RMA transactions, in the appropriate system.

Provide technical tips and guidance to customers, distributors, and sales teams as needed.

Communicate customer feedback to the appropriate internal teams.

Test and evaluate new products,



software releases, and product updates as required.

Participate in training opportunities to maintain and expand technical knowledge.

Represent the organization professionally by maintaining a high-quality, service-oriented customer experience.

### Requirements

Degree or diploma in Computer Science or an equivalent field is an asset.

Excellent oral and written communication skills in English.

Experience with technical products.

Knowledge of CRM systems is an asset.

Solid interest in technology and willingness to learn new products and systems.

Customer-service oriented with a professional and helpful approach.

Excellent troubleshooting and problem-solving skills.

Strong organizational and follow-through skills, with the ability to closely track customer issues through resolution.

Willingness to work different shifts as required.

Punctual, responsible, dependable, and committed to a strong work ethic.

📌 Technical Support Specialist (Quebec City)
🏢 ExcelGens
📍 Quebec City