Are you looking for a career and challenges that are EXTRAORDINARY? You've found the right place!

JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

ROLE:

- Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.

- Ensure that each team member understands their role and takes ownership of their responsibilities.

- Develop and maximize the skills, abilities, and potential of employees.

- Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).

- Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.

YOU LOVE:

- Know and understand all operations within the Service Department.

- Meet operational, financial, and customer satisfaction objectives.

- Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.

- Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.

- Build and develop strong relationships with customers.

- Maximize the customer experience.

- Recruit, onboard, train, and develop employees.

- Clearly communicate roles, responsibilities, and expectations to employees.





- Manage employee performance and behavior.

- Foster and maximize teamwork within and across departments.

- Ensure disputes are resolved quickly and in the best interest of the company.

- Ensure a clean and safe work environment.

- Maintain effective communication and a positive work environment.

- Perform other duties and responsibilities related to the position.

WE OFFER :

- Monthly and annual bonus plan based on the department results
- Group insurance and RRSP after 3 months of seniority;
- A cellphone and a laptop;
- Workwear provided by the employer;
- Corporate discounts for our employees and your family
- Ongoing training for our employees offered by our in-house trainer and by John Deere.

IDEALLY YOU HAVE:

- A college or university degree, preferably in mechanics, parts, or a related field.

- The ability to manage urgent situations with customers and coordinate garage operations.

- Three or more years of experience in a supervisory or management role within an after-sales service department.

- A strong interest in mechanics.

- A passion for the agricultural, commercial, or industrial sectors.

- Functional English skills (an asset).

- Excellent communication, coaching, planning, organizational, and leadership skills, along with robust professional integrity and a genuine passion for customer service.

Join our team of over 550 employees and build your EXTRAORDINARY career-with us!

📌 Service Director (Quebec City)
🏢 CareerBeacon
📍 Quebec City