About the Job

We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members

Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As Training

Facilitator, You Will… Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques

Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching

Maintain up-to-date reporting on training progress, effectiveness and improvements

Stay informed of current client products and services

Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage current Trainers and Training Facilitators

International Travel is Required As Training Facilitator,



You Have… BS/BA in Education or Business Administration or equivalent work experience preferred

Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred

Experience in customer service training

Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools

Knowledge of call center systems, ACD/IVR and performance statistics

Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills

Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation

Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint)

Valid travel documents for international travel

📌 Training Facilitator (Calgary)
🏢 In Touch
📍 Calgary