# User Support TechnicianMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Here's a brief overview of the tasks and responsibilities you'll have : • Receive and record incidents and requests sent to the IT Service Desk by phone, email or in person; • Support, diagnose and resolve software and hardware crashes; • Perform the installation and configuration of software and office equipment according to the specifications provided; • Prepare and deploy equipment for newcomers; • Perform preventive maintenance; • Document the solutions provided in the ticket management tool; • Write and maintain technical documentation and procedures; • Administer accounts and access in Active Directory environments, specialized software,



IP telephony and network printers; • Escalate unresolved incidents within established deadlines and processes; • Participate in the application of cybersecurity best practices; • Contribute to the continuous improvement of technical support processes; • Perform any other related tasks. The profile you are looking for is as follows: • Have a professional degree in computer science and a minimum of three (3) years of experience in technical support for users in a specialized IT support center, within a Microsoft 365 workplace; • Hold an attestation of college studies, or a higher degree in computer science, and have a minimum of two (2) years of experience in technical support for users in a specialized IT help desk, within a Microsoft 365 environment; • Master Windows 11, Microsoft 365 (Word, Excel, Teams, Outlook, and OneDrive), Active Directory, and Entra ID (Azure AD); • Know the operation and administration of network printers; • Experience with automated software installation as well as Microsoft Intune and Windows Autopilot tools; • Understand how antivirus, firewalls, and related security mechanisms work; • Have basic knowledge of ITIL (Information Technology Infrastructure Library) processes; • Use IT asset management and ticket management tools such as Octopus, C2 Atom, ServiceNow or Remedy; • Demonstrate basic experience in creating and using PowerShell scripts.Apply

📌 User Support Technician (Montreal)
🏢 COFOMO
📍 Montreal