Job Summary

Come and join our flock! We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.

Farm-to-plate is our thing! as Western Canada’s local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.

Join our family!

As a Warehouse CSR, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

- Print and prepare delivery notes, invoices, shipping documents, pallet labels and box labels for outgoing orders.
- Ensure all paperwork is accurate and ready before drivers arrive.
- Coordinate morning and next-day orders with Shippers, drivers and the Shipping Supervisor.
- Review order lists to identify missing, changed or late-added orders.
- Communicate product shortages to Production and obtain expected completion times.
- Notify Sales of unavailable products, order discrepancies or required changes.
- Coordinate driver pickups and provide addresses, appointment numbers and required documents.
- Book delivery appointments for Save-On-Foods and frozen GFS orders.
- Ensure delivery notes and outbound documents are signed before drivers leave.
- Prepare customer-specific documents, including temperature sheets, tally sheets and invoices.
- Monitor product dates and ensure orders are picked according to FIFO requirements.
- Coordinate corrections for picking, labelling, inventory and product-date errors.
- Ensure products are assigned to the correct inventory location and cost centre.
- Prepare product lists for inventory moving between Rossdown and Versacold.




- Prepare inbound receiving sheets and coordinate incoming dry-goods deliveries.
- Assist Shippers with locating products and resolving inventory discrepancies.
- Maintain daily CHEP pallet records and update the CHEP online portal.
- Support the electronic proof-of-delivery system and assist drivers with its use.
- Provide proof-of-delivery documents to Finance when requested.
- Cross-train with the Sales Customer Service team to provide coverage when required.
- Perform other related warehouse customer service and administrative duties as assigned.

Experience:
- Minimum 2 years in a customer service role within a warehouse / manufacturing setting preferred.
- Food Industry experience preferred.
- Fluent in English (both written and verbal communication)
- Excellent communication skills, both verbal and written
- Proficient in using computer systems and navigating multiple software applications (Microsoft office/SQL)
- Keyboarding
- Ability to handle high call volumes and work in a fast-paced environment
- Strong problem-solving abilities and attention to detail

Skills:
- Excellent listening, verbal and written communication skills.
- Fast learner/Self learner(inquisitive)
- Quickly able to prioritize tasks and focus on high priorities.
- Ability to switch focus quickly, work in a fast-paced setting.
- Highly organized and detail oriented.
- Analytical and problem-solving skills.
- MS Office
- Ability to learn in-house ERP systems
- Must show initiative to learn new skills.
- Be adaptable to daily requirements.
- Able to take quality training notes for follow up.
- Must be a team player able to adapt and be part of a great team.

Job Types: Full-time, Permanent Pay: $44,000.00-$47,000.00 per year

Experience

- Customer service: 2 years (required)

Work Location: In person

📌 Warehouse CSR (Abbotsford)
🏢 Rossdown Natural Foods
📍 Abbotsford