Warehouse & Customer Service Associate

PlumbPro Supplies Inc. | Full-Time

Are you looking for more than just another job? Do you enjoy working with people, solving problems, staying active, and learning new things?

PlumbPro Supplies Inc. is an independent plumbing and heating wholesaler looking for a motivated individual to join our team in a hands-on Warehouse & Inside Sales Associate role.

This position combines warehouse operations, inventory management, procurement, product knowledge, and customer service, with opportunities for advancement.

What You'll Do

- Receive customer orders by phone, email, and in person, and accurately enter them into our ERP system.
- Assist customers with product selection, availability, pricing, and order requirements.
- Pick, pack, and prepare customer orders accurately and efficiently.
- load trucks securely for deliveries.
- Receive, unload, inspect, and put away incoming inventory.
- Verify order accuracy and resolve discrepancies as required.
- Restock shelves and maintain a highly organized, clean, and safe warehouse.
- Operate forklift and safely handle, lift, and move heavy materials.
- Assist customers with loading materials, orders, and product selection.
- Perform regular cycle counts and help maintain accurate inventory levels.
- Use procurement and inventory software to monitor and replenish stock.
- Prepare and maintain purchase orders, including updating pricing and ensuring accuracy.
- Verify order accuracy and resolve discrepancies as required.
- Learn our plumbing, heating, PVF, pump, hydronic, and water treatment products.




- Support our sales and customer service teams.
- Develop the product and industry knowledge needed for future advancement.
- Assist customers via phone and in person, providing friendly, professional service with excellent phone etiquette and communication skills.
- Engage with customers to identify their needs, promote products or services, and upsell when appropriate to maximize sales opportunities.
- Maintain a clean, safe, and organized workspace while adhering to company policies and safety standards
- Work collaboratively with the team to meet daily operational and customer-service goals.

What We're Looking For:
- Grade 12 diploma or equivalent required; post-secondary education is an asset.
- Proficient computer skills required. Demonstrated data entry skills with attention to detail for accurate record keeping.
- Ability to handle multiple tasks efficiently while maintaining professionalism under pressure.
- Excellent phone etiquette and interpersonal skills for engaging with customers effectively.
- Experience with Streamline ERP and Google Workspace is an asset.
- Valid Ontario Class G driver's licence and clean driver's abstract.
- Valid forklift certification.




- Strong verbal and written communication skills.
- Excellent attention to detail and a commitment to accuracy.
- Robust organizational and problem-solving skills.
- Reliable, motivated, and willing to learn.
- Able to work independently and as part of a team.
- Physically capable of safely lifting, carrying, and moving heavy objects and materials throughout the workday.
- Plumbing, HVAC, mechanical, warehouse, purchasing, inventory, or customer-service experience is an asset.

What We Offer:
- Competitive compensation based on experience.
- On the job training of plumbing, heating, PVF, pump, hydronic, and water treatment products.
- Develop the product and industry knowledge needed for future advancement.
- Opportunities for advancement.
- Work directly with ownership.
- A supportive, close-knit team where your work makes a difference.

We're looking for someone who wants to build a career, not just find a job. If you're motivated, dependable, computer-savvy, detail-oriented, and ready to learn and grow with a company where your contributions matter, we'd like to hear from you.

Pay: $19.00-$25.00 per hour

Expected hours: 38.0 – 40.0 per week

Benefits

- Casual dress
- Company events
- On-site parking
- Paid time off
- Profit sharing

Ability to commute/relocate:
- Bolton, ON L7E 1G7: reliably commute or plan to relocate before starting work (preferred)

Education:
- AEC / DEP or Skilled Trade Certificate (preferred)

Experience:
- Plumbing: 1 year (preferred)

Work Location: In person

📌 Warehouse & Customer Service Associate (Plumbing Wholesale) (Bolton)
🏢 PlumbPro Supplies
📍 Bolton