Xodus Travel Services Inc. seeks a Customer Experience Leader to drive operational excellence. This pivotal role requires a strategic thinker focused on team leadership and service improvement.

As the Team Leader, you will oversee the daily operations of the Travel Assistance and Distribution teams. With a robust background in operations management, particularly in travel or insurance, your leadership will be essential in enhancing team performance and customer satisfaction. Collaborate with cross-functional teams to advance business objectives.

Key Responsibilities:



• Manage daily operations and ensure productive service delivery • Provide mentorship and guidance to team members • Monitor operational performance and coach for improvement • Align operational strategies with company goals • Foster collaboration between departments for seamless service

Requirements: • Bachelor’s degree in Business, Operations Management, or related field • Minimum of 5 years of operations management experience • 2 years in a leadership capacity, preferably in travel assistance • Proficient in business tools and operational processes • Knowledge of insurance industry standards preferred

Utilize your strategic leadership skills to enhance customer experience at Xodus.

📌 Xodus Travel Services Customer Experience Leader (Winnipeg)
🏢 Xodus Travel Services
📍 Winnipeg