Elevate healthcare as a Strategic Customer Success Manager at Heidi, managing key mid-market accounts. Drive success through collaboration and data-focused strategies.
We're searching for a Customer Success Manager with 3-5 years of B2B SaaS experience to support our growing healthcare portfolio. This role emphasizes building strong relationships with clinical and operational leaders while designing data-driven success plans. You’ll monitor account health and ensure high adoption rates and successful renewals through effective communication and planning.
Key Responsibilities:
- Develop account-specific success strategies with clear metrics - Maintain multi-stakeholder relationships for optimal outcomes - Oversee pilot projects with well-defined goals - Utilize data insights to shape customer strategies - Ensure smooth adoption of changes and renewals
Requirements: - 3-5 years in customer success within a SaaS workplace - Experience with mid-market healthcare accounts - Track record of meeting renewal and expansion goals - Strong communication and presentation skills - Proficiency in data analysis tools and customer relationship management
Make an impact in healthcare by driving successful outcomes with Heidi.#J-18808-Ljbffr