Join Reena's team as a Tier 1 IT Support Analyst and provide crucial technical support from Thornhill, ON. Ensure customer satisfaction with effective solutions in a full-time role focusing on hardware and software issues.

As a key participant in Reena’s IT department, you will handle troubleshooting for various devices and assist local and remote users efficiently. The role requires solid customer service skills and a proactive approach to resolving technical issues.

Key Responsibilities:

- Deliver courteous frontline support for technical issues
- Troubleshoot laptops, printers, and network problems
- Escalate support issues when necessary
- Manage tickets with the Service Desk software
- Conduct hardware configurations and installations

Requirements:

- 2 years college diploma in IT or a related field
- 1–2 years experience in an IT Service Desk role
- Knowledge of Active Directory and Microsoft Exchange
- Strong problem-solving and communication skills
- Ongoing career development commitment

Utilize your IT expertise to enhance user experience at Reena in Thornhill.

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📌 Tier 1 IT Support Analyst Role (Vaughan)
🏢 Reena
📍 Vaughan