The Attendant: Adoption Reception is responsible for greeting and directingvisitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals.

Duties and Responsibilities

Greet visitors and clients of the OHS and direct them as appropriate

Triage and respond to telephone and email communication

Provide general information to OHS clients about adoption processes

Ensure all animals available for adoption are appropriately advertised on the OHS website

Provide information to OHS customers on good animal care practices

Provide adoption follow-up services and direct issues appropriately

Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale

Accept and record donations as required

Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment

Accept and manage OHS payments and donations as requiredSupport the activities of coworkers, volunteers, students and work placements and provide orientation and training as required

Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices

Produce and maintain accurate reports, records, and files

Participate in supervision, evaluation, training and other meetings as required

Participate in the identification and evaluation of OHS program goals and objectives

Participate in professional development opportunities

Represent the OHS in a professional manner

Participate in public relations and promotional activities as required





May be required to assume some of the responsibilities of Customer Service Representative: Adoptions or Intake

Qualifications

Secondary school diploma or equivalent

Minimum of one year education or experience in office administration

Minimum of one year of experience in customer service

Proficiency in Microsoft Office Suite

Animal handling experience preferred

Chameleon or other database experience is an asset

Professional working proficiency in spoken and written English and French is required

Working Conditions/Physical Requirements

Employee will be required to work evening, holiday and weekend shifts

Employment is conditional upon the ability to provide services in a secure manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals

Employee will be required to wear a uniform designated by the employer

Employment is conditional upon maintaining confidentiality of OHS information

Employment is conditional upon the ability to work around all species of animals safely

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.

This posting is for an existing vacancy.

This is a casual position with no set schedule or guaranteed hours.

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📌 Attendant: Adoption Reception - Casual (Montreal)
🏢 Ottawa Humane Society
📍 Montreal