Be a key player at Fidelity as a Team Manager in Customer Experience, working in a hybrid model. Drive product adoption and enhance customer engagement while shaping the future of financial services.

This full-time position requires collaboration with the Digital Product Development team to create exceptional customer experiences. As a leader, you'll develop processes that streamline onboarding, engagement, and retention while ensuring alignment with Fidelity's innovative values. The role demands strong analytical, organizational, and communication skills to foster a high-performing team.

Key Responsibilities: • Drive product adoption and user interaction • Support quick onboarding for recent clients • Engage daily with SMEs to resolve customer issues • Build processes optimizing the client journey • Set and track success metrics for product support

Requirements: • 3+ years in financial services required • University degree or equivalent experience • 1 year coaching and mentoring preferred • Experience with metrics and data-driven organizations • Strong digital product experience preferred

Lead the charge in delivering exceptional customer experiences at Fidelity. #J-18808-Ljbffr

📌 Team Manager Customer Experience Hybrid Role (Winnipeg)
🏢 Fil
📍 Winnipeg