Launch your career at Loopio as a Customer Support Specialist I! In this remote position, you'll focus on delivering personalized customer support while working during core hours of 10am-6pm PT.
In the Customer Support Specialist I role, you will report to the Manager of Support and engage with customers to resolve their issues swiftly. Your duties include responding to support requests from users, empowering them with self-service resources, and actively participating in team development. The role calls for individuals driven by curiosity and a desire to support others.
Key Responsibilities:
• Handle support requests via Zendesk and phone calls
• Create and update self-service resources for customers
• Communicate solutions clearly to users
• Collaborate with engineering to address issues
• Identify and document trends for process improvements
Requirements:
• At least 1 year in a SaaS customer-facing role
• Experience with Zendesk is beneficial
• Solid attention to detail and communication skills
• Ability to manage multiple tasks effectively
• Tech-savvy and eager to learn new tools
Make a positive impact through customer service and support at Loopio!
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📌 Customer Support Specialist I Role (Vancouver)
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📍 Vancouver