Drive success for myBlueprint's Customer Success team, focusing on customer retention and operational excellence. This leadership role emphasizes coaching and building effective workflows.
In this managerial role, you will oversee daily performance while connecting with customers and leading your team to improve service delivery. Your focus will be on retention strategies, coaching direct reports, and refining operational processes across the customer lifecycle. You will be crucial in translating departmental priorities into actionable plans, ensuring that both customer and team success is achieved.
Key Responsibilities:
• Manage renewal workflows and handle customer escalations • Conduct regular coaching sessions and performance management for direct reports • Develop playbooks and effective operating routines for team efficiency • Align team goals with clearly defined actions and accountability • Maintain a small portfolio of accounts for better customer insight
Requirements: • Experience in customer success or client management roles • Exceptional coaching and leadership abilities • Knowledge of retention techniques within EdTech • Solid organizational skills and process development expertise • Flexibility to navigate product changes and priorities
Make a significant impact on customer experience and team performance at myBlueprint. #J-18808-Ljbffr