Join the Amazon Web Services team as a Senior Cloud Technical Account Manager in Toronto, Canada. Help Independent Software Vendors maximize their AWS potential and drive technological innovation.
This role involves supporting ISV clients by providing technical guidance and maintaining operational excellence for their AWS environments. You will work closely with diverse organizations, ensuring they derive maximum value from AWS services, including CloudFront and Lambda, while enhancing their software products. Your strategic insight will play a vital role in their go-to-market efforts.
Key Responsibilities:
• Guide ISVs in utilizing AWS services effectively • Address technical challenges and support inquiries • Foster solid customer relationships to understand needs • Keep clients' AWS environments healthy and optimized • Provide advocacy around best practices and strategies
Requirements: • 5+ years of relevant experience in engineering • Background in distributed applications • Exposure to customer-facing technical roles • Proven experience in a 24x7 operational support role • Ability to discuss risk management with clients
Shape the future of ISVs at AWS by delivering exceptional technical support and guidance. #J-18808-Ljbffr