Take on the dual role of Guest Services Coordinator at Whistler Platinum, where your expertise enhances the guest journey from start to finish. This position blends pre-arrival coordination with ongoing support for in-resort guests.
As a full-time member of our Whistler team, you will engage with guests through various communication channels. Responsibilities include confirming and managing reservations, coordinating pre-arrival planning, and resolving any issues during their stay. Your strong local knowledge and communication skills will shine as you recommend dining and activities tailored to guests' needs.
Key Responsibilities:
• Manage guest inquiries from initial contact through check-out
• Process bookings efficiently and confirm payments
• Provide personalized recommendations for local experiences
• Organize concierge services and manage guest requests
• Collaborate with internal teams to fulfill guest needs
Requirements:
• Experience in guest services, hospitality preferred
• Extensive local knowledge of Whistler
• Robust communication skills in person and writing
• Capable of consultative upselling and sales
• High level of organization and adaptability required
Guide guests through memorable experiences with your coordination skills at Whistler Platinum!
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