Exciting opportunity at Human Appeal for a Customer Care Advisor in Mississauga, Ontario. This position emphasizes donor relationship management and effective communication regarding donations.
As a Customer Care Advisor, you will engage with both new and existing donors, ensuring they are informed about how their contributions are utilized. Your role will include providing exceptional customer service, enhancing donation retention, and passing inquiries to appropriate departments. With a market-competitive salary of $19 CAD per hour, this ongoing position plays a crucial role in supporting Human Appeal's initiatives.
Key Responsibilities:
• Provide clear communication to donors about project impacts
• Solicit and act on donor feedback for service improvement




• Retain current donors and encourage increased donations
• Route calls to relevant departments for inquiries
• Maintain accurate records using MS Office Suite
Requirements:
• Minimum High School education
• Fluent in English; knowledge of other languages is a plus
• No experience required
• Strong commitment to donor service
• Awareness of diversity, inclusion, and safety standards
Join Human Appeal to make a difference in community support through better donor communication.
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📌 Customer Care Advisor Role in Mississauga
🏢 Human Appeal
📍 Mississauga