Become a key player in customer service at eQ Homes as a Customer Care Technician. Focus on enhancing customer satisfaction by addressing warranty services and handling repairs with excellence.
As a Customer Care Technician, you will support multiple sites, ensuring compliance with Tarion standards. Key responsibilities include conducting 30-day to 2-year service appointments, addressing warranty deficiencies, and performing maintenance on sales centers. Your positive, goal-driven attitude will enhance the customer experience while you monitor trades and complete warrantable repairs.
Key Responsibilities:
• Attend scheduled service appointments for warranty items
• Review service warranty concerns with home owners
• Monitor trades for adherence to eQ standards
• Obtain homeowner signatures for completed repairs
• Assess and investigate emergency service calls
Requirements:
• Strong general repair skills for recent homes
• Familiarity with Tarion Construction Performance Guidelines
• Knowledge of building processes
• Customer satisfaction focus
• Commitment to continuous learning
Elevate customer satisfaction and bring your repair expertise to the eQ Homes team.
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📌 Customer Care Technician at eQ Homes (Ottawa)
🏢 EQ Homes
📍 Ottawa