Become a key player at Lifemark Health Group as a Remote Bilingual IT Helpdesk Agent Tier 1. Deliver exceptional support to a national audience in a full time capacity.

In this role, you will be at the forefront of IT operations, managing ticket requests and providing Level I support. Your bilingual skills will enable smooth interactions while troubleshooting technical issues and ensuring that users receive timely solutions. You'll demonstrate professionalism and patience as you cater to a diverse user base across Canada.

Key Responsibilities: • Manage ticket flow and offer Level I support • Communicate effectively with users and teams • Provide clear solutions to technical inquiries • Escalate unresolved issues to higher support tiers • Recommend IT equipment purchases and approvals

Requirements: • Must be fluently bilingual in French and English • Strong communication and time management skills • Experience with MS Office and Active Directory • Previous call center or IT support experience • Ability to work independently and within a team

Utilize your bilingual expertise to support Lifemark's mission in this vital role. #J-18808-Ljbffr

📌 Lifemark Remote Bilingual IT Helpdesk Agent (Winnipeg)
🏢 Lifemark Health Group
📍 Winnipeg