Lead the Retail Segmentation Program at Scotiabank in Toronto, Canada. This role drives business design and execution for enhanced client and employee experiences.

Scotiabank is seeking a Director to transform segmentation strategies into actionable plans for Canadian Banking. With a focus on operational requirements and governance, this position collaborates across teams to ensure effective implementation of segment journeys. You will actively work with senior stakeholders and cross-functional partners to enhance client experiences and achieve measurable business outcomes.

Key Responsibilities:



• Lead detailed business design for Retail Segmentation • Manage execution roadmaps for segment priorities • Oversee design optimization of client journeys • Shape business recommendations for implementation decisions • Coordinate inputs for prioritizing segmentation initiatives

Requirements: • Bachelor’s degree in business or related field • 10+ years’ experience in retail banking or financial services • Robust understanding of client experience and servicing • Proven experience in product ownership and execution • Excellent communication skills for executive updates

Utilize your strategic insight and leadership in shaping successful client journeys at Scotiabank. #J-18808-Ljbffr

📌 Director of Retail Segmentation at Scotiabank (Winnipeg)
🏢 Scotiabank
📍 Winnipeg