Join NRI Industrial Sales in Mississauga as a B2B Client Success Manager. This full-time, in-person position is designed for experienced professionals looking to enhance client relationships in a thriving setting.
As a Client Success Manager, you will serve as the pivotal link between clients and our Business Development Managers. Your responsibilities will include managing client accounts, ensuring timely engagement, and facilitating contract renewals. NRI focuses on maximizing value from surplus assets, supporting sustainability through your efforts in client relationship management.
Key Responsibilities:
• Engage and communicate with active clients regularly
• Coordinate re-engagement for dormant client accounts
• Keep track of client follow-ups, meetings, and touchpoints
• Attend client meetings, requiring travel within Canada and the US
• Monitor contract compliance and renewal timelines
Requirements:
• Bachelor’s degree in Business or related field
• Over 5 years in client relations or account management
• Competence in CRM/ERP systems, especially HubSpot
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
Enhance client success initiatives and contribute to sustainability at NRI Industrial Sales.
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