Answer phone/make phone calls for various purposesConfirm appointmentsSchedule appointments for assigned office and/or any applicable out of town clinicsManage incoming phone calls, deliver and return messagesOutbound calls to our patients for various purposesScheduling to maximize test opportunities for the office and any out of town clinicsOrder and sell productsGeneral office and administrative dutiesPull charts for customers scheduled for hearing tests or other appointmentsInvoicing for hearing aids and other products or servicesCustomer information entry into clinical management systemPrepare the out of town clinic schedules for the Hearing Care Professionals to take with themReceive hearing aid repairs and enter appropriate information into the systemReceive mail, process incoming payments and distribute mailMail batteries/supplies on customer requestMail hearing aids when requestedPerform follow up activities with customers and other leadsBe able to accurately process all clinic forms as they relate to customer care (i.E., customer records, financial forms, and insurance contracts where applicable).Develop and execute lead generation test opportunities through business networking and outreach within the communityManage customer database and call listSubmit insurance claims and follow-up with insurance plans where applicableManage account receivables and payablesCash management including making bank deposits and balancing out sales mediaMake sales calls to help generate businessAssist the Hearing Care ProfessionalsPerform a variety of cleaning duties to maintain a clean work environment and clean patient care areasFollow all Beltone corporate policies and proceduresJob Duties And ResponsibilitiesGreets customers when they enterAnswer phone/make phone calls for various purposesConfirm appointmentsSchedule appointments for assigned office and/or any applicable out of town clinicsManage incoming phone calls,



deliver and return messagesOutbound calls to our patients for various purposesScheduling to maximize test opportunities for the office and any out of town clinicsOrder and sell productsGeneral office and administrative dutiesPull charts for customers scheduled for hearing tests or other appointmentsStock shelves (batteries, pamphlets, supplies etc.)Invoicing for hearing aids and other products or servicesCustomer information entry into clinical management systemPrepare the out of town clinic schedules for the Hearing Care Professionals to take with themReceive hearing aid repairs and enter appropriate information into the systemReceive mail, process incoming payments and distribute mailMail batteries/supplies on customer requestMail hearing aids when requestedPerform follow up activities with customers and other leadsBe able to accurately process all clinic forms as they relate to customer care (i.E., customer records, financial forms, and insurance contracts where applicable).Develop and execute lead generation test opportunities through business networking and outreach within the communityManage customer database and call listSubmit insurance claims and follow-up with insurance plans where applicableManage account receivables and payablesCash management including making bank deposits and balancing out sales mediaMake sales calls to help generate businessAssist the Hearing Care ProfessionalsPerform a variety of cleaning duties to maintain a clean work environment and clean patient care areasFollow all Beltone corporate policies and proceduresDesired QualificationsHigh School diploma or equivalent is required2 years of previous office experience is preferred2 years of previous sales and customer service experience is preferredMust be well organized and able to multitask effectivelyMust have the ability to communicate effectively in English, verbal and writtenMust be proficient in MS Office and possess valuable computer skillsMust have the ability to sit at a desk for 70%-90% of the work dayMust be self-motivated and highly organizedBeltone is an equal opportunity employer.#J-18808-Ljbffr

📌 Hearing Care Coordinator (Winnipeg)
🏢 Beltone
📍 Winnipeg