The Car Delivery Specialist is responsible for ensuring that every customer receives a professional, organized, and memorable vehicle delivery experience. This position acts as the final point of contact in the vehicle purchase journey and ensures that the vehicle, customer, and dealership are fully prepared before the customer drives away.

The ideal candidate is organized, customer-focused, detail-oriented, and comfortable working in a fast-paced dealership environment. The Car Delivery Specialist works closely with the Sales, Finance & Insurance, Service, Parts, and Wash Bay teams to ensure every delivery is completed accurately and on time.

Key ResponsibilitiesCustomer Delivery Experience

- Welcome customers professionally and create a positive and personalized delivery experience.
- Confirm that the customer's vehicle is clean, prepared, and ready for delivery.
- Conduct a complete vehicle presentation, including:
- Exterior and interior features
- Hyundai technology and connectivity
- Safety and driver-assistance features
- Multimedia and navigation systems
- Key functions and vehicle settings
- Charging procedures and EV-specific features, when applicable
- Ensure the customer understands the basic operation of their new vehicle before leaving the dealership.
- Answer customer questions and coordinate with the appropriate department when additional assistance is required.
- Ensure customers leave feeling confident and comfortable with their new vehicle.

Delivery Preparation & Coordination
- Review the daily delivery schedule and ensure all vehicles are properly prepared in advance.
- Coordinate with Sales, F&I;, Service, Parts, and Wash Bay to confirm delivery readiness.
- Verify that all required accessories, equipment, keys, manuals, plates, and documentation are available.
- Communicate immediately with the appropriate department regarding any missing items or delays.
- Confirm any changes to delivery dates or times and ensure all departments are informed.




- Help maintain an organized delivery area and ensure vehicles are positioned and presented appropriately.

Documentation & Process
- Verify that required delivery documents and customer information are complete and properly organized.
- Confirm that the vehicle identification and customer information correspond with the delivery documents.
- Ensure final delivery procedures are followed according to dealership and Hyundai requirements.
- Confirm that any outstanding items are properly documented and assigned for follow-up.
- Assist with delivery-related administrative tasks as required.

Quality Control
- Complete a final inspection of the vehicle before customer arrival.
- Verify that the vehicle is free of obvious damage, warning lights, cleanliness issues, or missing equipment.
- Confirm that recalls or required repairs have been addressed before delivery, in coordination with Service.
- Ensure EVs are charged according to dealership policy prior to delivery.
- Ensure all customer-requested accessories and installations are completed or properly communicated.

Post-Delivery Customer Experience
- Ensure the customer knows who to contact after delivery for Sales, Service, Parts, or other questions.
- Confirm that any outstanding customer requests are assigned to the appropriate team member.
- Support the dealership's customer-service and CSI objectives.
- Participate in follow-up procedures when required.
- Help identify opportunities to improve the overall delivery experience.

Internal Communication The Car Delivery Specialist must maintain strong communication with:
- Sales Consultants




- Sales Managers
- Finance & Insurance Managers
- Service Advisors
- Parts Department
- Wash Bay / Detail Team
- Management
- Hyundai Canada representatives, when applicable

The position requires proactive communication. If there is a problem with a delivery, it must be identified and communicated before the customer arrives. Required Skills & Qualifications

- Previous automotive or dealership experience is an asset.
- Strong customer-service skills.
- Excellent communication and interpersonal skills.
- Highly organized and detail-oriented.
- Ability to manage multiple deliveries and priorities simultaneously.
- Professional appearance and positive attitude.
- Comfortable learning and explaining automotive technology.
- Robust computer skills and ability to learn dealership software.
- Valid driver's licence.
- Ability to work as part of a team.
- Bilingual French/English is an asset.

Performance Expectations The successful candidate is expected to:
- Deliver an exceptional customer experience on every delivery.
- Ensure deliveries are accurate, complete, clean, and on time.
- Minimize delivery errors and last-minute surprises.
- Maintain excellent communication with all dealership departments.
- Protect the dealership's CSI and customer-experience standards.
- Follow all dealership and Hyundai procedures.
- Take ownership of the delivery process from preparation through customer departure.

Key Performance Indicators (KPIs) Performance may be evaluated based on:
- On-time delivery rate
- Delivery preparation accuracy
- Customer satisfaction / CSI
- Delivery errors and missing items
- Quality of vehicle presentation
- Completion of required delivery procedures
- Internal communication and teamwork
- Customer feedback
- Post-delivery follow-up completion

Rémunération : 16,60$ à 31,28$ par heure Heures prévues : 40.0 par semaine

Lieu du poste : En présentiel

📌 Agent(e) de livraison (Pierrefonds)
🏢 Hyundai Gabriel Ouest
📍 Pierrefonds