Title : AI Product Owner with CCaS

Location : Toronto or Calgary, Canada

Duration : 12+ Months

Rate : OPEN

Visa Status : Any

In-Person Interview : No

Relevant Experience (in Yrs.) : 5+

Detailed :

A large Telco in North America is seeking a highly motivated, proactive AI Product Owner to drive the evolution of our next-generation Contact Center AI services. In this role, you will bridge the gap between business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support. Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred.

To succeed,



you must bring a solid technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion—someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional Client team members. You don't wait for information to come to you; you actively dig for it to unblock features, map out complex user journeys, and deliver exceptional customer experiences.

Thanks, and Regards

Prasanna Kumar

Senior Talent Acquisition Lead

Ascii Group LLC

Email: [email protected]

Phone: +1 (phone hidden)/(248) 476-7600 Ext 112

📌 AI Product Owner with CCaS (Calgary)
🏢 Ascii Group
📍 Calgary