Join Amazon's Operations Management Center as an InfraOps Support Manager II, overseeing Tier I and II support for enterprise infrastructure. Drive operational excellence and continuous improvement.
As a vital leader, you’ll manage a team tasked with delivering high-quality engineering support for network, AV, and print services. The role emphasizes hands-on technical guidance, team development, and operational management in a dynamic environment. Your leadership will ensure teams meet service expectations while fostering a culture of improvement among engineers.
Key Responsibilities: • Manage daily operations and team performance • Lead mentoring and development initiatives for engineers • Coordinate incident response and coverage across timezones • Communicate promptly with leadership on operational matters • Propose and implement recent processes and tools
Requirements: • 2+ years as an IT operations manager • Bachelor’s degree or equivalent experience • Expertise in networking protocols (TCP/IP, DNS) • Windows Server experience spanning 2+ years • Strong background in technical support
Utilize your leadership skills to manage and develop a high-performing InfraOps team at Amazon.
📌 Amazon InfraOps Support Manager II Role (Winnipeg)
🏢 Amazon
📍 Winnipeg
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