Become a duty manager at Blue Mountain Resort, enhancing guest satisfaction and team performance year-round. Collaborate with hotel leadership in a energetic environment to deliver exceptional experiences.
This full-time role involves responsibilities across various locations including the Westin and Blue Mountain Inn & Resort Homes. As Manager on Duty, your focus will be on both guest relations and staff engagement while ensuring service excellence. You will work alongside the hotel management team to implement operational strategies and communicate effectively with all departments.
Key Responsibilities: • Manage performance measures to guide staff success • Create a positive service culture for guests • Handle daily operations and staffing adjustments • Address customer and employee concerns promptly • Implement safety and emergency protocols
Requirements: • Degree in hospitality or related field • Minimum 2 years in Front Desk or Housekeeping • Strong communication and engagement skills • Ability to resolve challenging situations • Proficient with hotel management software
Lead the guest experience at Blue Mountain Resort by utilizing your management skills and commitment to service.