Become a key contributor at Canadian Tire Services as an Operations Analyst, excelling in budgeting, forecasting, and staffing analysis within the contact centre. Bring your problem-solving skills to foster operational efficiency.

The Operations Analyst role plays an essential part in the Operational Analytics & Insights team. You will support contact centre management in reaching service and budget goals, enhancing customer experiences through data-driven recommendations. Your expertise will help streamline staffing projections and capacity planning efforts.

Key Responsibilities:



• Support management with budgetary monitoring and goal achievement • Create and continually improve staffing models • Maintain performance dashboards for leadership review • Track spending against approved budgets • Provide recommendations for operational improvements

Requirements: • Relevant degree or diploma in Business Analytics or similar • Excellent analytical and critical thinking skills • Advanced proficiency in Excel, Power BI, and SQL • Familiarity with Databricks and Tableau is advantageous • Ability to build effective relationships across teams

Utilize your expertise in budgeting and analysis at Canadian Tire for a rewarding career journey.

📌 Budgeting and Staffing Operations Analyst (Winnipeg)
🏢 Canadian Tire Bank
📍 Winnipeg