We are looking for a professional and customer-focused Call Center Agent to assist customers, answer inquiries, resolve concerns, and provide reliable support by phone and email. This role offers a consistent Monday-to-Friday schedule, competitive hourly compensation, and opportunities to develop valuable customer service and communication skills.
Key Responsibilities
- Answer inbound customer calls and respond to inquiries
- Provide accurate information about products, services, and policies
- Resolve customer questions and concerns professionally
- Process customer requests, orders, and account updates
- Document customer interactions and maintain accurate records
- Follow up on outstanding customer issues when required
- Escalate complex concerns to the appropriate team member
- Respond to customer emails and service requests
- Maintain a professional and helpful customer experience
- Follow established customer service and quality procedures
- Meet service, response-time, and quality standards
- Work collaboratively with team members and other departments
Qualifications
- Previous customer service or call centre experience is an asset
- Excellent verbal and written communication skills
- Robust active listening and problem-solving abilities
- Professional and customer-focused approach
- Comfortable using computers, email, and customer service systems
- Ability to manage multiple inquiries and priorities
- Strong attention to detail and follow-through
- Reliable and able to work effectively as part of a team
- High school diploma or equivalent
About The Company. We are a professional organization focused on dependable customer service, efficient operations, and positive client experiences. Our team values professionalism, collaboration, accountability, and continuous improvement.
Why Work With Us
- Competitive hourly compensation
- Monday-to-Friday schedule
- Professional and supportive workplace
- Training and ongoing development
- Opportunities for career growth
- Collaborative team setting
- Opportunity to strengthen customer service and communication skills
How To Apply. If you are customer-focused, dependable, and enjoy helping people find solutions, we encourage you to apply.
Apply through Indeed with your current resume.
Pay: $17.00-$19.00 per hour
Benefits
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Wellness program
Work Location: In person
📌 Call Center Agent (Toronto)
🏢 Brownridge Services
📍 Toronto
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