Join REW.ca as a Customer Experience & Success Lead to optimize customer journeys. Focus on onboarding, retention, and advocacy in our hybrid setting.
As the Customer Experience & Success Lead, you’ll play a crucial role at REW.ca by ensuring that customers not only engage with our platform but also realize ongoing value through their experiences. You will actively monitor customer health, address churn risks, and lead strategies that foster loyalty and satisfaction. Collaborate closely with diverse teams to enhance the overall user experience.
Key Responsibilities: • Lead a value-focused customer onboarding process • Engage customers at critical lifecycle moments • Map and improve end-to-end customer journeys • Analyze and act on customer feedback systems • Facilitate communication between customers and internal teams
Requirements: • 2+ years in a customer-focused role • Excellent interpersonal and communication skills • Strong organizational and problem-solving abilities • Experience in data analysis for customer behavior • Proficiency with customer support tools
Become an advocate for our customers and help redefine their experiences at REW.ca. #J-18808-Ljbffr