Positions Available: 1

Closing Date: Wednesday, September 23 at 5:00 p.m.

The Case Manager provides direct case management and community-based support to high-risk 2SLGBTQIA+ youth, ensuring access to housing, mental health, and social services through a trauma-informed, anti-oppressive approach.

As the Case Manager, you will be responsible for:

- Conduct comprehensive assessments and develop individualized care plans to meet youth needs.
- Provide 1:1 case management and crisis intervention using trauma-informed and harm reduction approaches.
- Facilitate life-skills workshops and group sessions to promote independence and resilience.
- Coordinate internal and external services, advocating for youth access to housing, health care, and social supports.
- Collaborate internal teams to support integrated care planning.
- Maintain accurate clinical records and prepare reports in a timely manner in compliance with legal and ethical standards.
- Engage directly with participants in community settings to assess needs, provide support, and promote access to services.
- Engage in community outreach and build partnerships to strengthen service delivery and resource access.
- Support implementation of public health protocols and organizational policies to ensure safety and compliance.
- Participate actively in clinical supervision, team meetings, to contribute to team learning, uphold service quality,



and respond to evolving operational and crisis needs.

Required Credentials
- Post-secondary degree Social Work, Psychology, or a related field (or equivalent social services experience).
- Experience in specialized case management within mental health, supportive housing, and crisis intervention environments.
- Experience working in not-for-profit organizations, 2SLGBTQIA+ community settings, social justice environments, and/or housing and shelter programs.
- Familiar with case management and housing systems - SMIS, TREAT, Greenspace, RENTCafe, and My Access to Housing Toronto considered an asset.

What We Need
- Must be legally authorized to work in Canada.
- Must provide a satisfactory Vulnerable Sector Police Check.
- Must reside in Ontario.
- Must be work onsite in downtown Toronto on a hybrid schedule.
- Must have flexibility to work evenings and weekends occasionally as required.
- Travel to various community-based settings as needed

How to Apply Please submit applications through the job posting link.

AI will not be used in screening or selection; it may be used for notetaking during interviews.

Accommodations are available upon request—please contact our Culture & Equity team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.

📌 Case Manager [Internal Opportunity] (Toronto)
🏢 Friends of Ruby
📍 Toronto