About Us:

Join the team at Toronto Integrative Animal Health, a leading and independently-owned, integrative care animal hospital. We are dedicated to providing unparalleled veterinary services with a holistic and compassionate approach. We uphold high standards of care and pride ourselves on creating a welcoming environment for both our patients and their human companions.

If you are passionate about excellent customer service and have a love for animals, consider joining us as a Customer Service Representative.

We are a modern, full-service practice offering surgery, dentistry, an in-house lab, digital X-rays, and laser therapy. We integrate holistic and naturopathic therapy modalities such as acupuncture, herbal medicine, and natural nutrition to provide a genuinely integrative approach.

Position Overview

As a Customer Service Representative at Toronto Integrative Animal Health, you will be the first point of contact for our clients, playing a vital role in delivering exceptional service and ensuring a positive experience. You will work in a collaborative and supportive environment, where your commitment to client satisfaction and passion for animal care will contribute to the success of our integrative care practice.

Responsibilities

- Greet and assist clients in a friendly and qualified manner, both in person and over the phone.
- Schedule appointments and provide accurate information about our services.
- Handle client inquiries,



addressing concerns and providing relevant information.
- Process payments and maintain accurate financial records.
- Coordinate with the veterinary team to ensure seamless communication and service delivery.
- Respond to email communications in a timely manner.
- Educate clients on our integrative care approach and answer questions about treatments and procedures.
- Maintain cleanliness and organization of the reception area.
- Contribute to a positive and collaborative work environment.
- Other duties as required.

Qualifications:
- Previous customer service experience, preferably in a veterinary or healthcare setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Empathy and compassion for both clients and their animal companions.
- Proficiency in computer systems and familiarity with veterinary software is a plus.
- Ability to handle challenging situations with professionalism and composure.

Scheduling:
- Monday to Friday
- No Weekends
- Closing Shift
- 12-Month Contract with possibility of extension

Pay: $18.50-$20.00 per hour

Benefits

- Company events
- Store discount

Flexible language requirement:
- French not required

Application question(s):
- What is your experience dealing with high volume phone calls and client inquiries?
- What is your experience working with animals or in a veterinary field?

Work Location: In person

📌 Client Service Representative - 12-Month Contract (Toronto)
🏢 Toronto Integrative Animal Health
📍 Toronto