About The Role We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
About The Role We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do
Manage a portfolio of delinquent/overdue accounts
Make outbound calls and send emails to follow up on outstanding payments
Handle customer objections and payment delays professionally
Follow up consistently on payment commitments
Maintain accurate records and next steps
Work toward daily and weekly collections targets and KPIs
Requirements What We're Looking For
Several years of hands-on collections experience in a dedicated Collections role (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts,
negotiating payment arrangements, and managing a delinquent portfolio.
Experience handling US customers/accounts is strongly preferred
Strong spoken and written English
Comfortable with high-volume outbound calls
Clear, direct, and concise communicator
Firm, persistent, and professional
Strong follow-through and accountability
Comfortable working with targets and performance metrics
This Role Is Not a Fit If:
Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title
Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments
Advantages We offer
CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise