Join the Contact Centre as a Customer Service Representative, offering professional client support in a hybrid role located in downtown Toronto. Ensure clear communication while responding to client inquiries across various channels.

This full-time, permanent position with our B Corp certified client emphasizes healthcare equality. Ideal candidates will have a minimum of two years' relevant experience, solid verbal and written communication skills, and the ability to thrive in high-pressure environments. Your role is crucial in facilitating access to vital healthcare services.

Key Responsibilities:



• Deliver exceptional client service across communication channels • Identify and resolve client needs with attention to detail • Execute proactive outreach to enhance first-contact resolution • Accurately document interactions and maintain case logs • Collaborate with the team to improve service delivery

Requirements: • Two years of experience in dental or healthcare settings • Fluency in English with strong communication skills • Familiarity with benefit administration and social assistance programs • Excellent conflict resolution and interpersonal skills • Strong organizational and time-management capabilities

Be part of a team committed to improving healthcare access through effective communication and client service.

📌 Contact Centre Customer Service Specialist (Winnipeg)
🏢 Raise
📍 Winnipeg